Badho Return Policy

  1. Policy Overview

Badho operates as a B2B marketplace connecting retailers (buyers) and distributors (sellers). As a platform, we enable sellers to define their own terms for return. They can also choose to add them before hand if required for a product, otherwise we expect retailer seller to get in touch with each other and handle escalations b/w themselves and only escalate to us when truly required.

  1. Seller-Defined Policies

  • Each seller on Badho can set their own return policies at the product level.

  • These policies are shown during the process of product addition to cart and also in cart

  • Buyers should review these policies before placing an order.

  • Sellers are encouraged to honor their stated policies to maintain trust in the ecosystem.

  1. Order Return Process

  • Buyer must raise return requests directly to the seller, we allow buyers to see seller’s phone number

  • Sellers will process returns according to their stated policies.

  • We recommend buyers submit returns requests within 24 hours of getting their order delivered to them.

  • Badho does not process or intervene in returns as of now.

  1. Return Process

Badho operates as a B2B marketplace connecting retailers (buyers) and distributors (sellers). As a platform, we enable sellers to define their own terms for Return. They can also choose to add them before hand if required for a product, otherwise we expect retailer seller to get in touch with each other and handle escalations b/w themselves and only escalate to us when truly required. Ideally Return within 7 days

  1. Dispute Resolution

  • Currently, All Returns are handled directly between the buyer and seller.

  • Return methods and timelines are determined by the seller's policy.

  • Badho does not hold, process, or guarantee any returns.

  • We recommend sellers process eligible returns within 7 business days.

  1. Payment Integration

As Badho introduces payment processing features, this policy will be updated accordingly. Any changes to the returns process will be communicated to all users with appropriate notice

  1. Policy Updates

Badho reserves the right to modify this policy at any time. Changes will be effective upon posting to our website.

  1. Contact Information

For questions about this policy, please contact Badho support at manmohan@badho.in